SteelSeries Reviews

I dont write reviews.
That being said, here is the first:

Got the Artics 9 as a gift about a year ago. Half a year in one headphone starts buzzing and produces ticking noises when they are connected, but there is no sound. How am I expected to do anything, let alone play, when there is a constant ticking noise, if no sound is being played.

The second issue being that the headset stopped charging all together.
In support they didn't even address the first issue - only gave advice to charge them form 48h and do a reset to fix the charging related problem. That didn't work.

After some communication they request the destruction of the headset in to 3 pieces. Its shocking that they want it destroyed without even looking into it them selves. Its as if they know it doesnt work. No care whatsoever. My bad for not pushing further with the first issue since now there is no proof of any issues - just a destroyed headset and wasted resources that no one even tried to salvage.

Once all is said and done, they want to retain me as a customer and give me a coupon for the same amount expiring in 6 months for more lousy customer service, procedures, and products.

I always though of steelseries as an apex gaming gear supplier, a big company that has your back. Nada.

I bought the Arctis Pro Wireless about one year ago. After one year, I experienced a rattling on the left set the headset. It seems that something has broken off inside, as the headset handle wasn't fitted anymore correctly. Also the mic couldn't get in correctly anymore. As of that, I opened a ticket to go through RMA. Now the horror starts. I had to destroy the headset. But before I did that, I asked the support if I can wait with it as I don't have any headset around here and the the replacement is sold out for weeks now. The support declined it and told me to proceed with it or they couldn't give me a coupon (I was already talking with an Supervisor at this time). So I proceeded the destruction. As of now, both Wireless Arctis Nova Pro and Arctis Pro are still out of stock and I have no headset at home. For a company which produces products for gamers, leaving a gamer without headset is just poor. I also contacted Customer Protection services here in Germany.

In my first complain message to steelseries on trustpilot, all I got told was to write to an email (feedback%steelseries.com)
But that email does not exist.
Very smart of you guys to give me an email that doesn't exists.

This was you guys msg to me when I made a complain on trustpilot, which is apperently the only place u guys wanna answer me. Even though u guys only gave me a false hope and a false email. Yikes.

"As we aim to improve, thanks for your feedback regarding your experience with our customer service. As the elaborate feedback is appreciated please be sure to relay anything additional via feedback%steelseries.com (If you do, please be sure to link your survey to the email along with the ticket number) We’ll figure out how we can further assist you then. SteelSeries Support"

So steelseries, what is your guys real email? I can send u guys a proof that I got an email back that said ur given email does not exists.

I wrote % instead of @ cause it wouldn't allow me to post this msg if I didn't cange that.

Regards Caroline

I guess I should be grateful for them admitting that they gave confusing wrong information one time but then they gave more confusing wrong information and then they just keep sending the same confusing wrong message over and over again. The keyboard is great but I have wasted so much time with support I regret that I bought it.

NEVER BUY ANYTHING FROM STEELSERIES. Ordered a headset from them and they eather lost my order or never even send it to me who knows and after countles of complaint nothing happens and they wont send me my product or return my payment. Never had to deal with such a piece of S company. Just want all of you to know never to buy anything from this company!

Support is probably handled by chatgpt - I write about an issue, and I get a cookie-cutter response unrelated to the topic. I'm guessing "Cat Lady" is just a bot powered by some pseudo-AI, as it's impossible for a human being to have such a low level of reading comprehension. The mouse broke after 2 months: after 5 emails with their CS I was still where I was before contacting them. Downright terrible. I always liked their products, but for such a lousy attitude towards customers from today onward I'm switching to Logitech and Razer, and I will never buy a SteelSeries product again.

Support is probably handled by chatgpt - I write about an issue, and I get a cookie-cutter response unrelated to the topic. I'm guessing "Cat Lady" is just a bot powered by some pseudo-AI, as it's impossible for a human being to have such a low level of reading comprehension. The mouse broke after 2 months: after 5 emails with their CS I was still where I was before contacting them. Downright terrible. I always liked their products, but for such a lousy attitude towards customers from today onward I'm switching to Logitech and Razer, and I will never buy a SteelSeries product again. Ugh.

Resetting the password doesn't work and ech time you have to wait an hour before you can do it again. Verry annoying

Last SteelSeries product I ever buy,
Brand new Aerox 3, has battery issues, the worst customer support from any like for like company, warranty refused, corsair on the other hand replaced an led back light under warranty fours years after I bought it! With no purchase proof only supplied photos
AVOID THIS COMPANY LIKE THE PLAGUE! Steel series clearly covering up software issues

Really disappointing customer support. I've been having an issue with my Arctis Pro Wireless for some time now, and customer support were sorting the warranty process out for me. I sent them the required information, including an invoice of the original order. All of a sudden today I've had an email back from someone in the support team telling me that my RMA request "didn't pass validation", with no further explanation, and now my ticket has been closed and I'm now unable to contact support at all, or access my account.

If this is how the support team treats people who spend a lot of money on their products then I regret purchasing anything from them in the first place.

Unless this is sorted out I'll be submitting an official complaint and won't be purchasing anything from SteelSeries again.

Took a chance and ordered the Arctis 7+ on sale over the holidays(9Dec 1st) directly from the site. Item went out through FedEx. Tracking vanished from the system. Item marked delivered the 6th. Never got it. Waited two days and contacted SteelSeries directly. I have been emailing them since Dec 6th to get a refund. It is now January 24th. They are simply waiting for enough time to pass so that I cannot reverse payment. Awful company that you cannot reach by phone. May have a good product if ordered through a 3rd party, but dont ever deal with SteelSeries directly. Created a ticket on their site - they quietly closed it without addressing at all. Have tried everything. There is no way to call.

I ordered the Arctic 7+ headset and was looking forward to get a quality gaming headset.

When it arrived I did exactly as described in the instructions on how to set it up, but no matter what the status would just say "Reconnect headset".

I reached out to customer service and got a reply and did exactly as instructed but still had the same issue.

Now im fed up with this and just want to return it and get my money back.

Recently bought the 2023 Apex Pro TKL keyboard. The "prism" lighting software is bugged, so 3 of the keys aren't actually detected, and I cannot change the colours. I contacted Steelseries about it, only to get a response from a bot of some kind, with 1 solution, a cat gif, and although it said CLEARLY at the bottom I could respond with any more issues. It's been four days with not a single resopnse. No indication or confirmation my ticket was closed either.

Product is fine in terms of quality but if you need to return for any reason the process is very painful and support were not helpful.

I started a return at the end of November. You need to pay your own shipping fee, which is fine…but be aware that if you’re in Europe will need to send to Denmark. During this time the warehouse I was sending it to was apparently closed and my order could not be delivered. No one told me that the warehouse would be closed so I could inform the postal service. Instead it was attempted to be delivered and then sent back to me.
When this happened the customer service team were not apologetic at all and instead just sent the instructions on how to sent the item again. Pay international shipping again. Then add tracking on top of that. Nearly 2 months since starting my return I’m no further forward than when I started.

Don’t buy anything from Steelseries. If something happens you are on your own. I hade contact with some kind of support and followed the instructions and then they suddenly stop handling my case and answering mails.